This website is operated by union co-op. throughout the site, the terms "we", "us" and "our" refer to union co-op.ae, union co-op.ae offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the unioncoop.ae also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please note: Items uploaded online are subject to stock availability and our retail store price and online price may vary, most orders will be dispatched the same day. If item(s) you have ordered is unavailable, you will receive an email or phone call from our customer service team to notify you. You will be refunded for the item(s) that is unavailable and the rest of your order will be fulfilled.

The grocery delivery is available for Dubai residence only, while the electronics delivery is available across UAE.

Our liability is to refund the value of the item

While every care has been taken to ensure the accuracy of the information like images, description, and price published in this website, Union Coop cannot be held responsible for responsibility or liability for any damage or loss to any person for the result of any action taken on the basis of such information. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

E-Wallet: Our E-Wallet is a seamless digital service integrated into the Union COOP app, offering a convenient way for customers to handle refunds. When a return is processed, the refund amount is credited to the customer’s E-Wallet, eliminating the need for physical vouchers. The balance can then be used for future purchases at any Union COOP branches and E-Commerce.

1. Return/Refund to Wallet: Refunds from product returns (E-Commerce/ stores) are credited as per customer’s confirmation to E-Wallet, eliminating physical vouchers and enhancing convenience.
2. Wallet Top-Up: Customers can load funds onto their E-Wallet using a credit card or Cash Top-up at Union Coop POS System.
3. Redeemability: Wallet balances can be redeemed at any Union Coop branch or E-Commerce.

Benefits:

• Enhanced Customer Experience: Simplifies refund and payment processes, promoting increased customer loyalty.
• Operational Efficiency: Reduces reliance on physical vouchers and cash management.

Definitions:

E-Wallet means a digital wallet service provided by Union Coop that allows users to store, manage, and transact funds electronically. The E-Wallet can be used for making purchases at Union COOP branches and E-Commerce platforms.

User means an individual or entity that has registered for and is authorized to use the E-Wallet services provided by Union Coop.

Transaction means any action performed by the User using the E-Wallet, including but not limited to purchases, refunds, transfers, and top-ups.

Top-up means the process by which a User adds funds to their E-Wallet balance using a credit card or case at Union COOP points of sale.

Balance means the total amount of funds available in the User’s E-Wallet, which can be used for transactions.

Refund: means the process of returning the funds to the User’s E-Wallet as a result of a product return or cancellation of a transaction.

Term of Use:

TOPUP Service: The TOPUP service is a new and innovative feature, exclusively available Union COOP Branches where Customers can load funds onto their E-Wallet using a credit card or Cash Top-up at Union Coop POS System.

1. By utilizing the Union Wallet services, you agree to the following terms, in addition to our general Terms of Service:
2. Location Coverage: The Wallet and TOPUP services are valid only for transactions conducted at Union COOP branches and E-Commerce.

Data Protection: Rest assured, no debit or credit card information will be stored within the E-Wallet system. All transactions are processed securely, in compliance with the UAE Personal Data Protection Law (PDPL).

3. Prohibited Use: The E-Wallet services are strictly prohibited from being used for illegal or fraudulent activities. Any misuse will result in immediate suspension of the account and services.
4. Lost or Stolen Devices: In case of a lost or stolen device, you are required to report the incident to Union COOP immediately at 8008889. We will promptly disable the E-Wallet services to prevent unauthorized access. However, Union COOP will not be liable for any unauthorized transactions made before the loss is reported.
5. Service Availability: The availability of E-Wallet services is contingent upon the operational schedule of Union COOP branches. We reserve the right to modify or discontinue these services at any time, without prior notice.
6. E-Wallet account will not have any cash withdrawal, the only option to consume the balance is to shop the amount at Union Coop stores and E-Commerce.
7. E-Wallet transactions will be processed exclusively in AED, with no expiration date on the balance.
8. Issues: For any issue related to E-Wallet Transaction Customers can contact 8008889 Call Center.
9. Transaction: E-Wallet transaction reflect immediately to Customer account on Customer Union Coop Mobile APP.
10. Activation: E-Wallet will be activated for all customers by default, however customer needs to setup 4-digit pin code for Top-up and Redeem transactions.
11. Fees and Charges: Wallet Top-up minimum amount 1 AED and maximum (10,000) setup currently.
12. Modification of Terms: Union COOP reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes through the Union COOP Mobile App or other communication channels.

Liability Limitations

• To the fullest extent permitted by law, Union COOP shall not be liable for any direct, indirect, incidental, special consequential or punitive damages arising from or related to the use of the E-Wallet services.
• Union COOP shall not be liable for any unauthorized transactions that occur prior to the User reporting lost or stolen device or any other security breach.
• Union COOP shall not be liable for any interruptions, delays, or failures in service due to circumstances beyond its control, including but not limited to technical malfunctions, network outages, or force majeure events.
• Union COOP shall not be liable for any damages resulting from the User’s failure to comply with applicable laws and regulations while using the E-Wallet services.

Termination of Service

Union COOP reserves the right to terminate or suspend a User’s access to the E-Wallet services at any time, for any reason deemed appropriate by Union COOP. Including but not limited to if the User engages in prohibited use of the E-Wallet services, if there is reasonable suspicion of fraudulent or illegal activity associated with the User’s account or transactions, if the User fails to comply with any applicable laws and regulations while using E-Wallet services.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.